PipelineIQ is an early-stage, founder-led CRM, Finance and Procurement workspace for small businesses, based in Odense, Denmark, built by sole founder Gabriel Gerrits. As Customer Success Associate you help new customers get set up and get real value from the workspace.
What you'll do
- Run onboarding for new customers: workspace setup, importing data and connecting Stripe
- Answer customer questions by email, including through the PipelineIQ Inbox, where AI drafts replies that you review before sending
- Write short help articles and walkthroughs
- Check in with customers and spot accounts that need help
- Pass bugs and feature requests to Gabriel with clear steps to reproduce
- Collect feedback on Workflows, Finance and Procurement
What we're looking for
- 1–3 years in customer success, customer support or account management, ideally at a software company
- Patient, clear communication in writing and on calls
- Comfortable learning software and explaining it to others
- Organised follow-up
- Based in a United States / Americas or Europe time zone (remote / timezone-friendly OK)
Nice to have
- Experience with CRM or accounting software
- Experience writing help documentation
- Experience working with small-business customers
Compensation is discussed early in the process.
How to apply
Use the form below and attach your CV as a PDF (max 5 MB), or email hello@pipelineiq.eu with the subject “Customer Success Associate application”.