Privacy Policy

1. Who is responsible

PipelineIQ is operated by Gabriel Gerrits in Odense, Denmark. For account administration, website communications and service operations, PipelineIQ acts as the data controller. When a business customer uploads personal data about its contacts, employees or prospects, that customer normally acts as controller and PipelineIQ acts as processor under the Data Protection terms.

2. Data we process

• Account data: name, company, email address, password credentials handled by the authentication provider, workspace membership and role.
• Customer content: companies, contacts, job titles, business emails, deals, notes, tasks, activity history, inbound metrics, imported CSV data and uploaded company files.
• Integration data: access credentials you choose to connect, provider account identifiers, imported records, company-intelligence results and email-send metadata. Saved tokens are encrypted and are not returned to the browser.
• Service data: necessary session cookies, request records, error logs, security events, timestamps and basic device or network information used to operate and protect the service.
• Communications: messages and support requests sent to PipelineIQ.

3. Why we use data

We use account and service data to provide the service and perform our agreement with you; to secure, troubleshoot and improve PipelineIQ based on our legitimate interests in operating a reliable product; to respond to requests; and to meet legal obligations. Where consent is the appropriate basis, you may withdraw it at any time without affecting earlier processing.

4. AI and connected services

When you request AI analysis, AI-assisted CSV repair, or ask Ryan a product question, relevant content is sent to PipelineIQ’s configured AI provider to produce the requested result. PipelineIQ currently uses OpenAI for these functions and requests that API responses are not stored by setting supported storage controls. Ryan cannot access your CRM records, and its public conversation is kept in your browser rather than added to your workspace. Connected third-party services, such as Stripe, receive or return data only when you initiate the corresponding feature. Their own terms and privacy notices also apply to your account with them.

5. Service providers and transfers

PipelineIQ does not sell personal data.

PipelineIQ uses service providers for hosting and storage, authentication, AI functions, and customer-directed integrations. These currently include Cloudflare (hosting, storage and inbound email routing), Supabase (sign-in), OpenAI (AI functions), Resend (outgoing email) and Google Workspace (company mailboxes); the full list is on the Subprocessors page. Payments, payouts and PipelineIQ subscription billing are processed by Stripe (Stripe, Inc. and its affiliates, such as Stripe Payments Europe, Ltd.), which receives the payment and account details needed to provide those services, including identity checks for connected accounts. Stripe’s own privacy policy also applies. Some providers may process data outside the European Economic Area. Where required, transfers rely on an adequacy decision, Standard Contractual Clauses or another lawful safeguard.

6. Retention

Account and workspace data are retained while the account is active and for a limited period afterward when needed for recovery, security, disputes or legal duties. Support and security records are retained only as long as reasonably necessary for those purposes. Connected credentials are removed when the integration is disconnected or the related account is deleted, subject to limited backups and legal retention requirements. You may request deletion or export using the contact details below.

7. Cookies

PipelineIQ uses essential cookies for sign-in, session security and the selected workspace. The service does not currently use advertising cookies. If optional analytics or marketing cookies are introduced, this policy and any required consent controls will be updated first.

8. Your rights

Depending on the circumstances, you may ask for access, correction, deletion, restriction, portability, or object to processing based on legitimate interests. You may also withdraw consent and complain to the Danish Data Protection Agency (Datatilsynet). We may need to verify your identity. If your request concerns data uploaded by a PipelineIQ customer, contact that customer first; we will assist them as required.

9. Changes

Material changes will be posted here with a revised effective date and, where appropriate, communicated through the service or by email.

Contact

Questions or requests can be sent to hello@pipelineiq.eu or +45 25 56 07 08.